Refund policy
We want you comfy and happy. If something isn't right, here's how returns work at Sharp Sharp Travel.
Changed your mind? 7-day cooling-off period
You can cancel your order and return your pillow for any reason within 7 days of receiving it. This right comes from section 44 of the Electronic Communications and Transactions Act.
- Email us at sharpsharptravel@gmail.com within 7 days of delivery with your order number.
- Send the pillow back in the condition you received it, with the strap and packaging if you still have them.
- You pay the cost of sending it back to us.
- We'll refund the full amount you paid for the product within 30 days of the cancellation. In practice, we aim to do it within 7 business days of receiving the return.
Faulty or damaged? 6-month guarantee
Under section 56 of the Consumer Protection Act, if your pillow is faulty or not of good quality, you can return it within 6 months of delivery. Faults include a broken zip, a broken clip, split seams, or receiving the wrong item.
- Email us at sharpsharptravel@gmail.com with your order number and a photo of the problem.
- You choose whether you'd like a repair, a replacement or a full refund.
- We cover the cost of getting the faulty item back to us.
This guarantee doesn't cover normal wear and tear, or damage from misuse. Misuse includes overfilling the pillow past what the zip can close comfortably, forcing the zip, or cutting the fabric.
Damaged in delivery?
If your parcel arrives damaged, please take a photo and email us within 48 hours of delivery so we can sort it out with the courier. You can still return a faulty item after 48 hours under the 6-month guarantee.
How refunds are paid
Refunds go back to your original payment method. Depending on your bank, they can take 3 to 10 business days to show in your account.
Contact
Sharp Sharp Travel · sharpsharptravel@gmail.com